Appointments

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We offer a variety of appointments

You can book routine appointments two weeks in advance with a doctor or three weeks in advance with a nurse
You can book an urgent telephone consultation appointment each morning with a doctor or nurse
You can speak to our triage GP over the telephone each morning who is able to book same day appointments for acute problems
You can make an appointment to see a doctor on Saturday morning
You can have a consultation before 8.00am by a doctor on Tuesdays
You can have a consultation with a doctor after 6.30pm on Mondays and Wednesdays and a Practice Nurse appointment after 6.30pm on Wednesdays.

Routine appointments

These appointments can be book as telephone or face to face consultation with a GP and are available to booked two weeks in advance at 10.00am Tuesday to Friday. Routine appointments can be booked via the NHS App, Patient Access or by calling us on 01489 576708.

Same day urgent appointments

If you feel you are unable to wait for the next routine appointment and need an appointment on the day please ring from 8.00am and your details will be added to a Triage List. A GP or ANP (Advanced Nurse Practitioner) will then phone you back to decide whether your problem requires you to see a doctor or can be dealt with via a telephone consultation.

3 reasons NOT to miss your appointment

Help other patients
If you book an appointment but do not attend another patient will miss out
Reduce our workload
Failure to attend or cancel an appointment increases administrative work
Save the NHS money
According to government data, a GP appointment costs up to £50. Missed appointments waste money that you have invested in the NHS

How can you help?

Here are 3 simple ways you can help us to reduce the number of
wasted appointments:

Encourage family members and friends to attend or cancel their appointments.
Write down your appointment and/or add to your phone calendar. Even better, set a reminder.
Always cancel unwanted appointments, no matter how late in the day

Thank you for your co-operation, support and help

Telephone Consultations

If you feel that your medical problem could be dealt with by a telephone consultation, all our doctors offer these daily. Just ring the normal surgery number and ask for one.

Emergency Appointments

The doctor on call will see emergencies only in the afternoon/evening.

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Home Visits

Home visits are for patients too seriously ill to attend the surgery. Please contact the surgery before 10.00am, where you will be added to the Triage list for a GP assessment. A member of our home visiting team will visit.

Late arrivals protocol

This protocol sets out the procedure to follow where a patient:

Is late for their appointment, but is less than 10 minutes late
Is more than 10 minutes late, and less than 20 minutes late
Is more than 20 minutes late

Or:

Telephones at short notice to advise that they will be late, in which case the above provisions will apply.

General Policy

Patients have a duty to attend pre-booked appointments promptly, and to take into account logistical difficulties or the time involved in travelling to the surgery. The practice will, as far as practicable, see patients who arrive late, however this may be at the end of surgery and will therefore involve a considerable wait for those who do not wish to re-book.

It is generally inappropriate to delay patients who have arrived on time to accommodate earlier patients who have arrived late, however where an opportunity develops (for example where an earlier patient has been seen quickly and the GP becomes “ahead of time”) it may be possible to see a late arrival in the gap.

The practice will monitor and record the incidence of patients who are late for appointments within the clinical system. Persistent late attendees will be issued with a series of warning letters.

The Practice Leaflet / Patient Information procedures will incorporate a section advising patients that should they be late, it may not be possible for them to be seen, or that they may be seen only with a considerable wait.

The following general provisions will apply:

Less than 10 minutes late

The patient will be marked as an arrival in their pre-booked “slot”. The doctor or nurse will call them in at the first available opportunity. The patient should be advised of this and that there may be some delay while they are fitted in.

More than 10 minutes, less than 20 minutes late

The patient will be advised that as they are a late arrival the doctor/nurse will have to see punctual patients first, and that they will be added on to the end of the surgery list, and will therefore have a considerable delay (depending on the time). They may be seen during the surgery only if the doctor has an unexpected gap, in which case they will be called in. The patient should be encouraged to re-book. In all cases, the doctor will be sent a message advising them that the patient has reported late, and what the outcome regarding future appointments is.

More than 20 minutes late

The patient has clearly missed the appointment and should be encouraged to rebook. Where there is an indication of clinical urgency then they may be added to the end of the surgery list. In all cases, the doctor will be sent a message advising them that the patient has reported late, and what the outcome regarding future appointments is.

The practice will not, at this stage, differentiate between patients who are persistent late attendees and others. This will be dealt with, should the need arise, by individual letter.