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Call 111 - When it is less urgent than 999

Help Us To Help You

Our Responsibilities To You:

- You will be greeted courteously

- You have the right to confidentiality

- You have the right to see your medical records subject to the limitations of the law

- You will be seen the same day if your problem is urgent

- You will be seen by your own doctor whenever possible

- You will be referred to a consultant when your GP thinks it necessary

- Your repeat prescription will be ready for collection within 72 hours of your request

- Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly

- All patients, regardless of race, disability, nationality, colour, ethnic origin, social class, age, religion, gender or sexual orientation will be treated equally

Your Responsibilities To Us:

- Please treat all surgery staff with the same respect - we are all just doing our job

- Please do not ask for any information about anyone other than yourself

- Please tell us of any change of name, address or telephone number, so that our records are accurate

- Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend the surgery

- Please cancel your appointment if you are unable to attend

- Please be punctual, but be prepared to wait if your own consultation is delayed by an emergency

- Please allow sufficient time for your consultant's letter or the results of any tests to reach us - you will be advised of the usual time to wait

- Please use the tear-off slip to request your repeat prescription whenever possible. Please attend for review, when asked, before your next prescription is due

- Do let us know whenever you feel we have not met our responsibility to you

- We would, of course, also be pleased to hear when you feel praise is due.

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Barry Culshaw Advocacy Services