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Call 111 - When it is less urgent than 999

Help Us To Help You

Our Responsibilities To You:

  • You will be greeted courteously
  • You have the right to confidentiality
  • You have the right to see your medical records subject to the limitations of the law
  • You will be seen the same day if your problem is urgent
  • You will be seen by your own doctor whenever possible
  • You will be referred to a consultant when your GP thinks it necessary
  • Your repeat prescription will be ready for collection within 72 hours of your request
  • Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly
  • All patients, regardless of race, disability, nationality, colour, ethnic origin, social class, age, religion, gender or sexual orientation will be treated equally

Your Responsibilities To Us:

  • Please treat all surgery staff with the same respect - we are all just doing our job
  • Please do not ask for any information about anyone other than yourself
  • Please tell us of any change of name, address or telephone number, so that our records are accurate
  • Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend the surgery
  • Please cancel your appointment if you are unable to attend
  • Please be punctual, but be prepared to wait if your own consultation is delayed by an emergency
  • Please allow sufficient time for your consultant's letter or the results of any tests to reach us - you will be advised of the usual time to wait
  • Please use the tear-off slip to request your repeat prescription whenever possible. Please attend for review, when asked, before your next prescription is due
  • Do let us know whenever you feel we have not met our responsibility to you
  • We would, of course, also be pleased to hear when you feel praise is due.
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