Help Us To Help You

Our Responsibilities To You:

You will be greeted courteously
You have the right to confidentiality
You have the right to see your medical records subject to the limitations of the law
You will be seen the same day if your problem is urgent
You will be seen by your own doctor whenever possible
You will be referred to a consultant when your GP thinks it necessary
Your repeat prescription will be ready for collection within 72 hours of your request
Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly
All patients, regardless of race, disability, nationality, colour, ethnic origin, social class, age, religion, gender or sexual orientation will be treated equally

Please treat all surgery staff with the same respect - we are all just doing our job
Please do not ask for any information about anyone other than yourself
Please tell us of any change of name, address or telephone number, so that our records are accurate
Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend the surgery
Please cancel your appointment if you are unable to attend
Please be punctual, but be prepared to wait if your own consultation is delayed by an emergency
Please allow sufficient time for your consultant's letter or the results of any tests to reach us - you will be advised of the usual time to wait
Please use the tear-off slip to request your repeat prescription whenever possible. Please attend for review, when asked, before your next prescription is due
Do let us know whenever you feel we have not met our responsibility to you
We would, of course, also be pleased to hear when you feel praise is due.