Help Us To Help You

Our Responsibilities To You:

• You will be greeted courteously
• You have the right to confidentiality
• You have the right to see your medical records subject to the limitations of the law
• You will be seen the same day if your problem is urgent
• You will be seen by your own doctor whenever possible
• You will be referred to a consultant when your GP thinks it necessary
• Your repeat prescription will be ready for collection within 72 hours of your request
• Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly
• All patients, regardless of race, disability, nationality, colour, ethnic origin, social class, age, religion, gender or sexual orientation will be treated equally

Your Responsibilities To Us:

• Please treat all surgery staff with the same respect - we are all just doing our job
• Please do not ask for any information about anyone other than yourself
• Please tell us of any change of name, address or telephone number, so that our records are accurate
• Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend the surgery
• Please cancel your appointment if you are unable to attend
• Please be punctual, but be prepared to wait if your own consultation is delayed by an emergency
• Please allow sufficient time for your consultant's letter or the results of any tests to reach us - you will be advised of the usual time to wait
• Please use the tear-off slip to request your repeat prescription whenever possible. Please attend for review, when asked, before your next prescription is due
• Do let us know whenever you feel we have not met our responsibility to you
• We would, of course, also be pleased to hear when you feel praise is due.